Technical Support Engineer for Partners

2 weeks ago

Dublin, Dublin City, Ireland beBeeEngineer Full time €80,000 - €120,000
About This Role

We are seeking an Engineer Partner Support Specialist to join our global team. As a key member of our engineering support team, you will play a critical role in providing technical support to our partners and clients worldwide.

You will have the opportunity to collaborate with a diverse team of experts to provide proactive and reactive support for partner issues and integrations. You will work closely with our cross-functional teams to ensure high-quality products and excellent customer experiences.

Job Description

In this role, you will:

  • Partner with our business partners and clients to help them deploy our products at scale.
  • Provide integration support through cloud-based APIs, financial technology, and telecommunications integrations.
  • Manage technical relationships with our partners, providing technical support and handling service outages.
  • Gain in-depth experience in one of our business products and learn how to deploy and troubleshoot them effectively.
  • Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring high levels of satisfaction from our customers.
  • Troubleshoot partners' technical issues in real-time, working with their engineering and operations teams, as well as our internal technical teams.
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available.
  • Communicate partner needs to our product teams to improve people's experience with our products.
  • Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to integrate with our infrastructure.
  • Provide 24/7 on-call support coverage via an on-call rotation schedule.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 5+ years of experience as a Support Engineer, Service Engineer, or similar role.
  • Proven experience as a Support Engineer, Service Engineer, or similar role.
  • Bachelor's degree in Computer Science, Engineering, or related technical field.
  • Experience developing, deploying, and operating software in one or more public cloud infrastructures (e.g., Azure, GCP, AWS).
  • Proven experience in API development on cloud-based infrastructures.
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures.
  • Experience communicating with technical and business audiences and creating technical documentation.
  • Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols.
  • Experience assessing, analyzing, and resolving operational issues using data.
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment.
About Us

We are a leading technology company that empowers businesses and individuals to connect and share information across the globe. Our mission is to make it easy for everyone to access and utilize technology to improve their lives.

We offer a dynamic and inclusive work environment where talented professionals can grow and thrive. If you are passionate about technology and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.

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