
Mental Health Support Specialist
1 day ago
We are seeking a qualified professional to join our team as a Mental Health Support Specialist. This role provides proactive and responsive mental health support through individual and group coaching, training, and daily on-site engagement.
The Mental Health Support Specialist promotes emotional resilience, identifies early signs of distress, and supports the psychological well-being of Trust & Safety professionals.
Key Responsibilities- Conduct monthly or on-demand 1:1 coaching sessions with each assigned individual, face to face unless otherwise specified.
- Provide same-day coaching support in response to urgent wellbeing needs.
- Incorporate stress-reduction techniques, coping strategies, and decision-making skills into coaching using short term models.
- Facilitate monthly small-group coaching sessions for assigned individuals to address team-related wellbeing topics.
- Tailor sessions based on specific group needs, feedback from Team Leads, or insights gained by the coaching team.
- Ensure sessions are conducted in person, unless otherwise directed.
- Deliver small group training sessions including onboarding, wellbeing and resiliency training, and annual refresher training for assigned individuals.
- Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
- Ensure all training is delivered within prescribed timeframes and formats provided by the organization.
- Conduct daily floor walks (
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