Lead Arrear's Resolution Specialist

2 weeks ago

Shannon, Ireland beBeeRelationship Full time €46,000 - €64,900
Job Description

We are seeking a skilled Arrears Support Unit Relationship Manager to join our team. As part of this role, you will be responsible for managing relationships with borrowers who are experiencing difficulties in making payments. Your primary objective will be to establish the reasons behind their arrears and work with them to find solutions to their situation.

The successful candidate will have excellent communication skills, both written and verbal, and be able to communicate effectively with customers in a clear and concise manner. They will also be able to work independently, using their own initiative to resolve problems and make decisions in a timely and efficient manner.

This is an exciting opportunity for someone who is looking to develop their skills and experience in a fast-paced environment. If you have a passion for customer service and are looking for a new challenge, we would love to hear from you.

Key Responsibilities
  • To generate revenue from a portfolio of accounts in line with monthly targets.
  • To communicate with customers in a clear and concise manner.
  • To meet with Borrowers as required.
  • To adhere to service plan including rotas and call targets.
  • To record expressions of dissatisfaction and customer complaints on the relevant customer complaints System.
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A Leaving Certificate or equivalent (Essential).
  • Accredited Product Adviser (Desirable).
  • Qualified Financial Adviser (Desirable).
Technical Competencies

You will need to have:

  • Collections knowledge.
  • IT Knowledge - General Use.
  • Legal & Compliance knowledge.
Interpersonal & Behavioural Competencies

You will need to have:

  • Communication skills - Interpersonal and Written.
  • Customer Service and Commercial Awareness.
  • Influencing/Persuasion and Negotiation skills.
  • Judgment & Decision-Making.
  • Organisational Skills.
  • Team Working.

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