European Merchant Partnership Manager

3 days ago


Dublin, Dublin City, Ireland PayPal Full time
Job Description Summary

PAYPAL is seeking a highly motivated and detail-oriented Account Manager to join our European team. The ideal candidate has excellent communication skills, a positive attitude, and a passion for delivering exceptional experiences.

Key Job Responsibilities:
  1. Client Relationship Management: Act as the primary point of contact for assigned portfolio of clients, build and maintain strong, long-lasting relationships with clients, assist in understanding client needs and offering solutions that meet their objectives, foster high-value engagements with merchants to ensure they are fully integrated and utilizing PAYPAL's offerings to their maximum potential, respond timely to all client requests and escalations
  2. Account Management: Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PAYPAL, monitor account performance and work with internal teams to address client issues and concerns, re-engage with merchants via email to assess their interest and drive reengagement, achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement
  3. Growth: Actively identify cross-sell and upsell opportunities, delivering product recommendations based on client need, lead pass into specialist Sales teams for complex / high-value opportunities
Requirements:
  • Bachelor's degree (Business, Marketing, Communications, or a related field preferred)
  • 5-7 years' experience in customer service, sales, or account management
  • Proven track record working with mid-market sized businesses
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail


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