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Customer Success Partner

1 week ago

Dublin, Dublin City, Ireland PayPal Full time
About the Role
We are looking for a highly motivated and detail-oriented Account Manager to join our European team. The ideal candidate has excellent communication skills, a positive attitude, and a passion for delivering exceptional experiences. As an Account Manager, you will be responsible for managing a portfolio of merchant accounts, building relationships, ensuring merchant satisfaction, and undertaking an advisory role to help our merchants achieve their growth objectives.

Key Responsibilities:
  • Client Relationship Management: Act as the primary point of contact for assigned portfolio of clients.
  • Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal.
  • Monitor account performance and work with internal teams to address client issues and concerns.
  • Achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement.

Growth and Development
Your success will be measured by your ability to identify cross-sell and upsell opportunities, deliver product recommendations based on client need, and lead pass into specialist Sales teams for complex / high-value opportunities. We foster a culture of innovation and continuous learning, and we provide training and development opportunities to help you grow in your career.

What You Will Gain
You will have the opportunity to work with a global company, to develop your skills and expertise, and to contribute to the success of our merchants. Our benefits package includes flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits, please visit paypalbenefits.com.