Front Desk Manager
2 days ago
This is an exciting opportunity to join our client's in-house property management team as a front-facing Concierge in a PRS residential development in Dublin.
The development is currently midway through its lease-up phase, presenting an opportunity for an experienced property professional to play a key role in its ongoing success.
You will oversee a mid-scale development with premium amenities, including a gym, lounge, multimedia spaces, and breakout areas.
As the first point of contact, you will create a welcoming atmosphere while overseeing access controls, managing contractor relationships, and ensuring smooth coordination of all maintenance activities via their eLogbook system.
- Ensure the reception and surrounding areas are always spotless, keeping things tidy and reporting any cleaning or maintenance tasks to the relevant contractors.
- Your keen eye for detail and proactive approach will be key to creating a seamless experience for everyone in the building.
- You will be the person who keeps everything running effortlessly.
- The primary objective of this role is to provide exceptional support to the Building Management team, reporting directly to the Property & Facilities Management division.
- The ideal candidate will thrive in a dynamic, fast-paced environment, where strong planning, coordination, and multitasking abilities are crucial.
- A central aspect of the role involves managing and engaging with various key stakeholders within the premises, ensuring smooth operations and seamless communication.
- This is a public-facing position, where you will serve as a key point of contact, delivering top-tier concierge services and ensuring a welcoming, professional experience for all visitors and tenants.
- Have a strong work ethic, pro-active attitude, keen desire to learn and willingness to take ownership of a project.
- Check in arriving visitors, providing access using security and access control system.
- Acting as a main point of contact for tenants and visitors and greeting them in a friendly, courteous and professional manner.
- Handling communication with contractors undertaking maintenance on site.
- Managing and updating contractor log and contractor documentation via online system.
- Operating the main reception phone system and inbox, including responding to all queries in a timely manner.
- Overseeing and maintaining daily administrative operations to enhance and support a cohesive and efficient office environment.
- Organising meetings where requested.
- Scheduling and communicating key dates and events.
- Managing car park operations i.e. ensuring arriving visitors are parked in their designated space.
- Ensuring reception operations run smoothly with consideration to GDPR guidelines.
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