QAAS Quality Assurance Expert with Portuguese Skills
5 days ago
We are seeking a Quality Assurance Specialist to join our team in Dublin, Ireland. The successful candidate will be responsible for performing audits on recorded and live client interactions and providing evaluation feedback to call center agents through QMS.
You will also be responsible for conducting regular calibration sessions to ensure evaluations are aligned based on business requirements, supporting the business in managing and implementing quality management standards and processes, and applying critical thinking and analytics to provide insights to the client.
In addition, you will conduct weekly analysis to identify error trends and highlight trends and red flags to the business for better improvements.
About the TeamWe are a dynamic and collaborative team, committed to delivering exceptional results to our clients. We offer a supportive and inclusive work environment that fosters growth and development.
If you are passionate about quality assurance and delivery excellence, we encourage you to apply for this exciting opportunity.
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