Portuguese Quality Assurance Expert
3 days ago
We are looking for a highly skilled Quality Assurance Specialist to join our team in Dublin, Ireland. As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our services and delivering exceptional results to our clients.
Your primary responsibility will be to perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS. You will also conduct regular calibration sessions to ensure evaluations are aligned based on business requirements.
In addition, you will support the business in managing and implementing quality management standards and processes that are aligned with the global standard and relevant to the local market nuances.
Key Responsibilities- Performing audits on recorded and live client interactions
- Providing evaluation feedback to call center agents
- Conducting regular calibration sessions
- Supporting the business in managing and implementing quality management standards and processes
You will also be responsible for applying critical thinking and analytics to provide insights to the client, conducting weekly analysis to identify error trends, and highlighting trends and red flags to the business for better improvements.
About UsWe are a leading provider of IT services and consulting, committed to delivering exceptional results to our clients. We offer a dynamic and challenging work environment that fosters growth and development.
If you are passionate about quality assurance and delivery excellence, we encourage you to apply for this exciting opportunity.
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