Sales and Customer Experience Leader

4 days ago

Cork, Cork, Ireland beBeeLeadership Full time €40,000 - €60,000

As a pivotal figure in our retail network, you will play a leading role in driving sales, profits, and customer satisfaction while maintaining an impeccable store environment.

To achieve this, you will lead by example, foster an entrepreneurial spirit among your team members, and inspire them through your passion and commitment to our brand values.

The key responsibilities of this position include:

  • Leading the store teams to generate sales, minimize losses, and create exceptional customer experiences while ensuring the store is visually appealing and well-maintained.
  • Identifying opportunities for growth and improvement through collaboration with others.
  • Maintaining corporate visual merchandising directives and standards for the sales floor and back room.
  • Working closely with the visual merchandising team to ensure seamless communication and understanding between VM and store teams.
  • Partnering with the store management team to build on business opportunities and achieve company objectives.
  • Emphasizing the importance of quality relationships with internal and external customers and ensuring staff accountability in building a loyal customer base through unparalleled service.
  • Completing daily/weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory levels.
  • Communicating store-level reports and action plans to improve results with the Store Manager.
  • Assisting with manpower planning, recruitment, interviewing, and hiring processes to attract diverse talent.
  • Building bench strength for key positions, including possible successors, with the Store Manager.
  • Participating in weekly management meetings and other staff gatherings.
  • Clearly communicating store and individual sales goals, as well as key performance expectations, to staff and providing guidance on improving performance.

Key qualities required for success in this role include:

  • Connecting with consumers and demonstrating previous supervisory or specialist experience within a premium or luxury brand.
  • Effective communication skills, conflict resolution abilities, and a willingness to cultivate belonging.
  • Collaborative approach to winning, recognizing, and celebrating the contributions and achievements of others.
  • Courage in giving feedback that promotes positive behavioral change.
  • Ability to adapt quickly and work at pace.
  • Energetic presence on the shop floor and trust-building capabilities.
  • Can-do attitude and informed decision-making skills to find in-store solutions.

At PVH Corp., we value diversity and inclusion. We strive to create a workplace environment where every individual feels valued and heard, and we are committed to fostering a community of associates with a strong sense of belonging. Learn more about our Inclusion & Diversity initiatives here.

PVH Corp. is an equal opportunity employer and considers all applicants for employment based on their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law.

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