Community Support Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeEmpathy Full time €41,600 - €53,350

Job Title: Community Support Specialist

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At Covalen, we strive to deliver exceptional customer experiences by empowering our team members to drive meaningful change. We're seeking a talented and empathetic Community Support Specialist to join our dynamic team.
As a Community Support Specialist, you will play a pivotal role in ensuring the well-being of our community. Your primary responsibilities will include: resolving user inquiries with accuracy, empathy, and speed; investigating and addressing reported issues on our platform; responding to user requests with high-quality support; leveraging market insights and data analysis to enhance the overall user experience; enforcing clients' Terms of Use while promoting a safe and positive environment; reviewing reported content within agreed turnaround times and standards of quality; identifying process inefficiencies and proposing solutions; and escalating critical issues to our global team as needed.

Key Requirements:">
- Assist users in resolving their queries with care, efficiency, and respect
- Maintain an in-depth understanding of client products and community standards
- Make informed decisions that align with company values and advocate for the community's best interests
- Possess excellent interpersonal, verbal, and written communication skills, along with empathy
- Demonstrate a strong commitment to doing what is right and fair
- Investigate and resolve issues reported on our platform, including account support and potentially abusive content
- Respond to user inquiries with precision, speed, and compassion
- Utilize market-specific knowledge, signals, and insights to develop scalable solutions that enhance community support
- Analyze relevant data to create innovative ways to improve the overall user experience on our site
- Enforce clients' Terms of Use by monitoring reports of abuse and adhering to set standards of quality
- Review reported content within agreed turnaround times and maintain high standards of quality
- Identify process inefficiencies and propose improvements
- Recognize trends and patterns, escalating critical issues to the global team when necessary

Essential Competencies:">
- Proficient in Norwegian and English languages
- Strong cultural understanding of the target market
- Preferable experience in working in an office environment
- Extremely reliable, consistent, and hard-working individual
- Passionate about ensuring a positive, safe user experience
- Ability to adapt quickly in a fast-paced environment with diverse projects
- Capable of learning new information rapidly
- Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European residency)

Benefits and Perks:">
Health Insurance
25 days Annual Leave
Extensive Training & Development Opportunities
Access to Covalen's Wellness Programs
Tax Saver Travel Card
Covalen's Bike to Work Scheme">
At Covalen, we value diversity and equality, fostering an inclusive workplace culture that celebrates the unique strengths and backgrounds of our team members. We are committed to creating an environment where everyone feels valued, respected, and empowered to succeed. If you share our passion for delivering exceptional customer experiences and driving meaningful change, we encourage you to apply.

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