Community Support Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCommunityOperations Full time €45,000 - €60,000
Job Overview

We're seeking a Community Operations Specialist to join our team. The ideal candidate will be responsible for supporting our community, resolving inquiries efficiently, and making informed decisions.

  • Support our community and assist in resolving inquiries accurately and on time.
  • Develop knowledge about our products and community standards.
  • Make well-balanced decisions and effectively advocate for our community.

The successful candidate will possess strong interpersonal skills, verbal and written communication skills, and empathy. They will also display a strong bias towards doing what's right and be able to investigate and resolve issues reported on our platform.

Responsibilities:

  • Investigate and resolve issues reported on our platform, including requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, and accuracy.
  • Utilize market-specific knowledge, signals, and insights to identify and scope scalable solutions to improve community support.
  • Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on our site.
  • Enforce our Terms of Use by monitoring reports of abuse on the site and reviewing reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside company policy to the global team.

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