Hotel Front Office Team Member

2 days ago

Dublin, Dublin City, Ireland beBeeHotelfrontofficeteam Full time €28,000 - €34,000

Hotel Front Office Team Member

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  • To deliver exceptional customer service and ensure a positive experience for all hotel guests.
  • To maintain the highest standards of professionalism and courtesy when interacting with guests, colleagues, and external partners.
  • To work effectively as part of a team to achieve departmental objectives and contribute to the overall success of the hotel.
  • To handle guest requests and resolve any issues in a timely and efficient manner.
  • To maintain accurate records and reports as required.
  • To participate in training and development opportunities to enhance skills and knowledge.
  • To adhere to hotel policies and procedures at all times.
  • To be flexible and adapt to changing circumstances, including working varied shifts and covering absences as needed.
  • To maintain a safe and healthy working environment by adhering to hotel health and safety protocols.
  • To respect and protect confidential information at all times.
  • To provide support to colleagues during peak periods or when necessary.
  • To perform other tasks as assigned by management.
Responsibilities:">
  • To ensure all areas of the hotel are clean, tidy, and well-maintained.
  • To respond promptly to guest inquiries and concerns.
  • To handle guest complaints and resolve issues efficiently.
  • To provide assistance with room assignments and key management.
  • To maintain accurate records of guest interactions and preferences.
  • To coordinate with other departments to ensure seamless guest experiences.
  • To participate in ongoing training and development to enhance skills and knowledge.
  • To maintain high levels of productivity and efficiency while performing duties.
  • To maintain confidentiality and discretion when handling sensitive guest information.
  • To provide excellent communication and interpersonal skills when interacting with guests, colleagues, and external partners.
Requirements:">
  • To possess excellent communication and interpersonal skills.
  • To have a strong focus on customer satisfaction and delivering exceptional service.
  • To be able to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • To maintain accuracy and attention to detail in daily tasks.
  • To be flexible and adaptable to changing circumstances.
  • To have basic computer skills and proficiency in hotel software systems.
  • To be able to lift 25 pounds and stand for long periods.
  • To be available to work varied shifts, including evenings, weekends, and holidays.
  • To maintain a professional appearance and attitude at all times.
  • To be able to learn and apply new skills and knowledge quickly.
Benefits:">
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Free meals and uniform provided.
  • Discounts on hotel stays and services.
  • Complimentary laundry and dry cleaning services.
  • Access to employee wellness programs and resources.
  • Ongoing training and development opportunities.
  • A fun and dynamic work environment.
About Us:">

We are a leading hospitality company dedicated to providing exceptional guest experiences. Our team is passionate about delivering outstanding service and creating memorable moments for our guests. If you are a motivated and enthusiastic individual looking for a challenging and rewarding role, we encourage you to apply.

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