Customer Support Professional

7 days ago


Galway City, Ireland Cpl Healthcare Full time

At Cpl Healthcare, a Galway-based Health Technology Company, we are seeking multiple Customer Support Representatives to join our team.

This is a permanent role reporting to the Customer Service Manager. This position could also suit new graduates from Business Courses looking to start their career in a multinational environment with ample opportunities to learn and grow.

The role will involve an initial training period with standard hours before transitioning to an evening shift model after training.

This is a Monday-to-Friday position.

Key Responsibilities:

Responding to customer inquiries and resolving issues in an efficient manner, including complaints, queries, refunds, and other product-related concerns.

Maintaining up-to-date knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

Representing the company in a professional, courteous, and effective manner through communication and documentation.

Complying with all in-house procedures and safety protocols at all times.

Reporting directly to the Customer Service Team Leader.

Essential Requirements:

Fluency in spoken and written English.

Strong communication and interpersonal skills.

Excellent telephone and customer service skills.



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