Customer Success Professional

7 days ago


Galway City, Ireland Cpl Healthcare Full time

As a key player in our customer success team, you will be instrumental in driving onboarding, retention, expansion, and overall company growth. Your role will involve cultivating robust relationships with key clients and stakeholders, conducting routine check-ins and business reviews to grasp their evolving requirements.

Become a product and industry expert to deliver high-quality demos and clearly communicate company value. Support potential customers from the first engagement to subscription, identifying upselling opportunities with existing customers. Develop and implement strategies to retain customers, with the goal of reducing churn and enhancing overall customer satisfaction.

We are seeking a tenacious professional who is passionate about ensuring customers have the best experience with our CRM. The ideal candidate will have proven experience in customer success preferably in a technical or SaaS Company (3+ years), familiarity with customer support processes and CRM tools.

Key responsibilities include:

  • Cultivate strong relationships with key clients and stakeholders
  • Conduct routine check-ins and business reviews
  • Become a product and industry expert
  • Support potential customers from engagement to subscription
  • Identify upselling opportunities

The successful candidate will possess exceptional verbal and written communication skills, be goal-oriented with a focus on meeting and exceeding metrics and objectives, and have a hunter mentality with the ability to proactively identify and pursue new opportunities.



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