Customer Success Professional
7 days ago
As a key player in our customer success team, you will be instrumental in driving onboarding, retention, expansion, and overall company growth. Your role will involve cultivating robust relationships with key clients and stakeholders, conducting routine check-ins and business reviews to grasp their evolving requirements.
Become a product and industry expert to deliver high-quality demos and clearly communicate company value. Support potential customers from the first engagement to subscription, identifying upselling opportunities with existing customers. Develop and implement strategies to retain customers, with the goal of reducing churn and enhancing overall customer satisfaction.
We are seeking a tenacious professional who is passionate about ensuring customers have the best experience with our CRM. The ideal candidate will have proven experience in customer success preferably in a technical or SaaS Company (3+ years), familiarity with customer support processes and CRM tools.
Key responsibilities include:
- Cultivate strong relationships with key clients and stakeholders
- Conduct routine check-ins and business reviews
- Become a product and industry expert
- Support potential customers from engagement to subscription
- Identify upselling opportunities
The successful candidate will possess exceptional verbal and written communication skills, be goal-oriented with a focus on meeting and exceeding metrics and objectives, and have a hunter mentality with the ability to proactively identify and pursue new opportunities.
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Customer Success Professional
1 day ago
Galway City, Ireland Genesys Full timeAt Genesys, we empower organizations to create exceptional customer experiences by leveraging our AI-powered Experience Orchestration platform.We are seeking a skilled Customer Success Manager to join our team. This individual will work closely with customers and partners to improve product onboarding, adoption, and value realization.The ideal candidate will...
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Customer Success Strategist
18 hours ago
Galway City, Ireland Smartbear Software Full timeSucceeding in this role requires a unique blend of business acumen, technical expertise, and exceptional communication skills.About the RoleWe are seeking a skilled Customer Success Strategist to join our team. As a Customer Success Strategist, you will be responsible for developing and executing customer success strategies that drive sales growth and...
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Customer Success Manager
6 days ago
Galway City, Ireland Smartbear Software Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last.Our award-winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
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Customer Success Manager
1 day ago
Galway City, Ireland Genesys Full timeCustomer Success Manager (English + EU Language)Customer Success Manager (English + EU Language)Apply locations Galway, Ireland time type Full time posted on Posted Yesterday job requisition id JR106727Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and...
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Customer Success Strategist
2 days ago
Galway City, Ireland Smartbear Full timeAt SmartBear, we're dedicated to empowering our customers to achieve exceptional results through innovative software solutions.We believe that building strong relationships and delivering value is key to driving business growth and success.This role offers a unique opportunity to forge lasting partnerships with enterprise clients, aligning our solutions with...
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Customer Success Specialist
1 day ago
Galway City, Ireland Onepagecrm Full timeUsed by small businesses in more than 80 countries, OnePageCRM is the first (and only) action-focused CRM in the world.We're on a mission to help small businesses shift the focus from simply storing data to proactively using it to grow sales.In 2025, Forbes Advisor named OnePageCRM one of the best simple CRMs in the world.What we offerProfessional...
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Senior Customer Success Manager
2 days ago
Galway City, Ireland Smartbear Full timeAt SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day.Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software...
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Customer Success Manager
6 days ago
Galway City, Ireland Smartbear Software Full timeRole OverviewWe are seeking an exceptional Customer Success Manager to join our EMEA team. This individual will play a critical role in driving the adoption, optimization, and integration of our solutions, ensuring customers achieve maximum value from our products.The ideal candidate will possess strong analytical skills, excellent communication abilities,...
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Customer Success Strategist
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Galway City, Ireland Radius Payment Solutions Limited Full timeWe're looking for an experienced Key Account Manager to join our team at Radius Payment Solutions Limited. As a key representative for our largest customers, you'll be responsible for developing and maintaining strong relationships that drive business growth.Key Responsibilities:Manage a portfolio of 400+ customers, providing proactive support and guidance...
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Customer Success Manager
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Galway City, Ireland Onepagecrm Full timeWe're on a mission to help small businesses shift the focus from simply storing data to proactively using it to grow sales.Key ResponsibilitiesCultivate robust relationships with key clients and stakeholders, conduct routine check-ins and business reviews to grasp their evolving requirements.Become a product and industry expert to deliver high-quality demos...
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Customer Success Manager
4 days ago
Galway, Galway, Ireland SmartBear Full timeAt SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....
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Customer Success Manager
2 weeks ago
Galway, Galway, Ireland SmartBear Software Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
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Customer Success Manager
2 weeks ago
Galway, Galway, Ireland SAP SE Full timeCustomer Success Manager - North America Late ShiftAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Customer Success Manager
2 weeks ago
Galway, Galway, Ireland SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Success Manager
2 weeks ago
Galway, Galway, Ireland Genesys Full timeCustomer Success Manager (English + EU Language)Customer Success Manager (English + EU Language)Apply locations Galway, Ireland time type Full time posted on Posted Yesterday job requisition id JR106727Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees....
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Customer Success Manager
14 hours ago
Galway, Galway, Ireland SAP Full timeCustomer Success Manager - North America Late ShiftWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your...
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Customer Success Strategist
6 days ago
Galway, Galway, Ireland Cpl Healthcare Full time**Job Title:** Customer Success Strategist**Overview: Cpl Healthcare, a globally recognised provider of innovative CRM solutions, is seeking a tenacious Customer Success Strategist to drive onboarding, retention, expansion and overall company growth.We help small businesses in over 80 countries shift their focus from data storage to proactive sales growth....
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Customer Success Manager
4 days ago
Galway, Galway, Ireland TitanHQ Full timeAbout UsTitanHQ is proud to be Ireland's largest indigenous cybersecurity company, protecting thousands of customers globally. Working at TitanHQ means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of our Direct, Channel and MSP customers. Our award-winning SaaS solutions include spam filtering,...
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Customer Success Specialist
3 weeks ago
Galway, Galway, Ireland Cpl Healthcare Full timeCustomer Success SpecialistMy client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In 2024, Forbes Advisor named us one of the best simple CRMs in the world.As the product continues to evolve, we are seeking a tenacious Customer Success...
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Customer Success Manager
9 hours ago
Galway, Galway, Ireland SAP Full timeCustomer Success Manager - North America Late ShiftWe are a global leader in enterprise software and solutions. At SAP, we empower our customers to bring out their best. Our collaborative company culture is centered around innovation, quality, and customer satisfaction.This is a client-facing role that requires ongoing support and guidance to clients after...