Customer Success Manager
5 days ago
Role Overview
We are seeking an exceptional Customer Success Manager to join our EMEA team. This individual will play a critical role in driving the adoption, optimization, and integration of our solutions, ensuring customers achieve maximum value from our products.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to identifying and resolving customer issues. They will work closely with internal teams, including Sales, Renewals, Marketing, Support, and Product, to create a seamless customer journey from purchase through renewal.
Main Responsibilities:
- Forge long-term, trusted partnerships with key leaders and influencers across your portfolio.
- Position SmartBear as a strategic partner by aligning our solutions with customer goals and driving product adoption and optimization.
- Monitor customer usage and health, providing recommendations for improvement and growth.
- Conduct regular business reviews to ensure value realization and strengthen relationships.
- Serve as the voice of the customer, sharing insights with internal teams to drive product evolution and address root causes impacting customer satisfaction.
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