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Technical Account Manager for AWS Customers

1 week ago

Dublin, Dublin City, Ireland Amazon Full time

**Job Description**

We are seeking an experienced Technical Account Manager to join our AWS Cloud Premium Support team. As a member of this team, you will be responsible for providing technical support to our customers, working closely with our engineering teams to resolve complex technical issues.

You will have the opportunity to work on a wide range of technical challenges, from basic troubleshooting to complex problem-solving, and will be responsible for developing and maintaining strong relationships with our customers.

In this role, you will also have the opportunity to contribute to the development of our support processes and procedures, ensuring that we continue to deliver world-class support to our customers.

**Responsibilities**

  1. Provide technical support to our customers via phone, email, and chat channels
  2. Collaborate with AWS engineers and architects to resolve customer issues
  3. Develop and maintain strong relationships with our customers
  4. Stay up-to-date with the latest developments in cloud computing and AWS services