Account Management Specialist

24 hours ago

Galway, Galway, Ireland beBeeCustomerCare Full time €60,000 - €72,000

At a global leader in connectivity and sensing solutions, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This role is the primary point of contact and communication focal point between customers and production plants within the designated region. You will be responsible for several small and medium-sized accounts and provide support leadership for accounts in your location. The customer care representative is responsible for maintaining customer business relationships to provide an exceptional customer experience.

Key Responsibilities
  • Coordinate customer/product relationship.
  • Support clear and effective communication of customer expectations to the organization.
  • Support global customer care strategy within the region.
  • Deliver improved customer experience.
  • Adopt new digital tools and systems (SAP, IBP, SFDC, Qualtrics, Call miner).
  • Support operational advantage initiatives to achieve global customer care accreditation levels.
  • Take ownership of customer issues and escalate where necessary for resolution.
  • Utilize business knowledge to recognize sales opportunities and prevent loss of existing business.
  • Provide timely, accurate, complete responses to customer or sales inquiries.
  • Team with field sales, business segment managers, operations, and other functions to satisfy customer requirements.
  • Provide information and analysis on customer to business segment manager as requested.
  • Support strategies for addressing strategic customer issues, competitive threats, or gain additional business.
  • Coordinate meetings and general information exchange between customer and product.
  • Act as an active participant in customer visits to facilities and make visits to customer locations when required.
  • Represent the customer's point of view during internal decision-making process.
  • Ensure accuracy of information in system, including requesting customer drawings and/or latest revision levels.
  • Work with customer and sales to prepare and monitor monthly sales forecast by customer and product.
  • Solicit bookings to support committed bookings level.
  • Provide analysis on forecast and actual trends, regularly communicating issues and implications to operations and business segment managers.

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