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Service Operations Director
3 weeks ago
This role will oversee the service operations and ensure efficient delivery to customers.
The Service Manager will be instrumental in managing the daily activities of the Service department and driving business growth while maintaining high service standards.
- Manage day-to-day operations to ensure excellent service delivery.
- Lead the team, fostering a culture of continuous improvement and mentoring employees.
Key Responsibilities:
Team Management & DevelopmentGrow the existing team to support sustainable business growth.
Work with HR to implement training programs for employees.
Mentor and lead the team to achieve high performance standards.
Business Growth & StrategyDevelop and implement a growth strategy for the service business to meet current and future client demands.
Deliver on annual targets and explore growth opportunities.
Continuous ImprovementIdentify and implement continuous improvement programs for the service business.
Collaborate with other teams to achieve company goals.
Reporting & CommunicationIssue monthly reports and Key Performance Indicators (KPIs) to senior management.
Facilitate meetings with key stakeholders and maintain effective communication.
