Motors Damage Handler Lead
2 weeks ago
Claim Resolution Specialist
As a key member of our team, you will be responsible for investigating, evaluating and negotiating the settlement of liability disputed motor damage and theft claims.
- Determine whether to accept or deny a claim based on all documentation received.
- Typical claims include multiple car accidents where fault and liability is an issue.
- Utilize acceptable investigation, claims handling and settlement techniques that achieve cost-effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
- May require additional contact with other parties, claimants, third parties such as motor repair centers etc. as deemed necessary.
- Utilize a diary system to proactively resolve outstanding issues and ensure timely processing and closure of claims.
Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties and responding to incoming inquiries according to company policies and procedures.
Maintain accurate system data and documentation by collecting, recording, analyzing and summarizing information.
Determine and timely set appropriate reserves within authority level.
Identify subrogation opportunities and fraud potential and make appropriate referrals.
Requirements and QualificationsSeveral years of experience working in motor damage handling.
Ability to prioritize and multi-task effectively in a fast-paced environment.
Ability to communicate information clearly and concisely both verbally and in writing.
Requires proficiency in desk management, phone etiquette, time management and dealing with difficult customers.
Experience leading a team, strong negotiation skills and ability to handle technical referrals from other claim handlers.
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