
Senior Reconciliation Specialist
2 weeks ago
Job Overview
We are seeking a highly skilled Transfer Agency Professional to lead our team. The ideal candidate will be responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines.
The successful candidate will have previous financial services experience and excellent customer service skills. They will be able to review and resolve queries, work to deadlines, and possess strong planning and organisation skills.
In addition, the successful candidate will have a strong understanding of working within a regulatory environment and possess effective verbal reasoning and numeric skills. Strong Microsoft Office skills are also essential.
Key Responsibilities:
- Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines
- Ensure queries are answered in line with department procedures
- Work queue management and completion within relevant deadlines
- Attend and participate in team meetings
- Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
- Consult with other TA partners to monitor and resolve reconciliation entries & queries
- Support the improvement of quality through procedural reviews and enhancements
- Fulfil additional, relevant, tasks appropriate to the role and business requirements
- Participate in client visit meetings as required
- Take part in any project related work as required
- Maintain a close working relationship with other areas of TA and external stakeholders
Accountabilities:
- Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role
- Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
- Employees are required to observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties
Qualifications / Skills / Experience:
- Previous financial services experience is desirable
- Customer Service experience would be an advantage
- Ability to review and resolve queries
- Ability to work to deadlines
- Strong planning and organisation skills
- Ability to work on own initiative
- Effective verbal reasoning and numeric skills
- Strong Microsoft Office skills
- Knowledge and understanding of working within a regulatory Environment
Core Competencies:
- Interpersonal (relationship building, respectful, problem solving and understanding)
- Communication (listening skills, oral communication skills, information sharing and written communication skills)
- Self-management (adaptability, integrity, learning and trust builder)
- Motivation (closure and result seeking)
- Thinking (decision making, idea generation, inclusion and problem solving)
- Organisational Knowledge (current knowledge, knowledge and understanding)
- Client Service and Quality (quality, relationship building and client satisfaction)
- Administration (coordination, execution, planning and time management)
About Us:
As a partner you will be part of a flexible and collaborative work culture in an organization where financial strength and stability emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting communities we serve.
Build your career with us.
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