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Help Desk Expert
2 weeks ago
**Job Title: Software Support Specialist**
**Job Description:**- Deliver exceptional customer support by handling software-related requests and queries.
- Effectively manage external customer calls, resolving issues promptly and professionally.
- Troubleshoot and identify causes of problems to ensure timely resolutions.
- Accurately document communication, actions, decisions, resolutions, and feedback on a dedicated platform.
- Provide cyclical coverage of software support phone duties and be available for out-of-hours telephone support as required.
- Offer internal software support when necessary.
- Maintain up-to-date documentation with accurate information in line with company procedures.
- Configure new software installations as needed.
- Provide product training to new clients as required.
- Foster a collaborative team environment with colleagues and contribute to the organization's overall success.
**Requirements:**
- Hold a degree or diploma in Computer Science or a related field.
- Prior knowledge of dairy farming is advantageous.
- Experience in a customer-facing role is desirable.
- Demonstrate ability to work independently in a fast-paced environment with strong attention to detail.
- Exhibit excellent interpersonal, teamwork, and communication skills (both verbal and written).
Applicants should submit their C.V. and a cover letter explaining why they are suited to this position.
