Complaint Resolution Expert
2 days ago
Job Opportunity: Complaint Resolution Expert
We are seeking an experienced Complaint Case Handler to join our team. The ideal candidate will possess exceptional problem-solving and communication skills, with a proven track record in handling customer complaints.
Key Responsibilities:
- Investigate and resolve customer complaints in a timely and efficient manner, ensuring high levels of customer satisfaction.
- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Ensure all complaints are thoroughly reviewed and investigated, in compliance with organizational standards and regulatory requirements.
- Utilize advanced MS Excel skills for data analysis and reporting to support operational efficiency.
Requirements:
- Hold a valid APA Certification in Loans & Regulations or QFA Certification.
- Prior experience in a complaint handling or customer service role, preferably in banking or financial services.
- Proficiency in Phone and Internet Banking systems and tools.
- Strong proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.
Benefits Package:
A competitive hourly rate, annual holiday accrual, as well as excellent on-the-job training and learning opportunities in a diverse and inclusive work environment.
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