Resolving Customer Complaints Specialist

2 days ago


Limerick, Limerick, Ireland beBeeTransfer Full time €50,000 - €80,000
Job Title:

Complaints Resolution Specialist

About the Role:

The Complaints Resolution Specialist plays a crucial role in handling customer complaints, ensuring escalated issues are resolved to the highest standard.

Main Responsibilities:
  1. Investigate and resolve complaints promptly and within strict timeframes.
  2. Ensure all complaints are handled in line with regulatory requirements.
  3. Provide support with investor customer care cases and other complex issues.
  4. Offer valuable insights and reporting data to business leaders.
  5. Propose preventive measures based on analysis results.
Required Skills and Qualifications:
  • Strong understanding of transfer agency operations.
  • Excellent analytical skills for research and resolution of enquiries.
  • Strong communication, interpersonal, and problem-solving skills.
Benefits:

You will be part of a collaborative work culture, where financial strength and stability empower us to explore new ideas.



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