Dispute Resolution Specialist

2 weeks ago


Limerick, Limerick, Ireland beBeeCustomerService Full time €40,000 - €45,000

**Complaint Case Handler Role Overview**

We are seeking a highly skilled Complaint Case Handler to join our team. This is an excellent opportunity to work in a dynamic and fast-paced environment where you will be responsible for resolving customer complaints in a professional and timely manner.

**Key Responsibilities:**

  • Resolve customer complaints through effective communication and problem-solving skills.
  • Maintain accurate records by tracking and tracing complaint-related documentation and emails.
  • Ensure all complaints are reviewed and investigated thoroughly, in compliance with regulatory requirements.
  • Analyze data using advanced MS Excel skills to support operational efficiency.

**Requirements:**

  • APA Certification in Loans & Regulations or QFA Certification.
  • Experience in complaint handling or customer service, preferably in banking or financial services.
  • Knowledge of Phone and Internet Banking systems and tools.
  • Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.

**About Us:**

Our company provides a diverse range of services in banking, financial, and related services. We value our employees and customers above all else and strive to provide an inclusive and diverse work environment.


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