Chief Customer Success Manager

3 days ago


Dublin, Dublin City, Ireland beBeeLeadership Full time €83,021 - €118,621
Customer Experience Leader

Description:

We are seeking an experienced professional to lead and elevate customer support for mission-critical financial software solutions.

Key Responsibilities:

  1. Oversee SaaS & on-prem support operations for financial software, ensuring seamless service delivery.
  2. Lead a skilled application support team, providing guidance and mentorship to drive growth and success.
  3. BUILD STRATEGIC RELATIONSHIPS with key customers, fostering strong partnerships and loyalty.
  4. Drive process improvements to enhance service quality, efficiency, and customer satisfaction.
  5. Collaborate with product, development, and account teams to exceed customer needs and expectations.
  6. Manage escalations with urgency and professionalism, ensuring timely resolution and minimizing disruption.

Requirements:

  • 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
  • Strong background in SaaS operations & application support (financial software a plus).
  • Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
  • Excellent communication, leadership, and customer relationship skills.

Location: Dublin, Ireland



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