Centre Operations Coordinator

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €40,000 - €60,000
Job Overview

This role involves overseeing the efficient management of our client centre, encompassing sales, customer service, supplier relations, billing, and administration.

Main Responsibilities:
  • Ensure all pertinent documentation is received, processed, and updated from clients, including direct debit mandates and insurance details.
  • Manage office sales, renewals, meeting room bookings, and virtual office services, as well as general marketing initiatives for the centre.
  • Monitor and update annual reviews on client contracts, increasing license fees and service charges where permissible.
  • Deliver exceptional customer experience standards to all clients and visitors.
  • Act as a primary point of contact for internal client requests and ensure requirements are met according to established company policies.
  • Coordinate mailshots to tenants and notify them accordingly, with timely follow-ups.
  • Liaise with suppliers and maintain high-quality service levels, addressing issues promptly.
Ideal Candidate Profile:
  • Minimum 3 years' experience in a fast-paced Property/Facilities Management/Hospitality environment.
  • Excellent proficiency in MS Office applications, including time management and prioritization skills.
  • Outstanding customer service experience.
Key Skills and Qualifications:

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They should also have strong problem-solving and analytical skills, with the capacity to prioritize tasks and manage multiple projects simultaneously.

A high level of adaptability and flexibility is required, as well as the ability to learn quickly and take initiative when necessary.

Why Choose This Role?

This position offers a unique opportunity to join a dynamic team and contribute to the success of our client centre. The ideal candidate will be highly motivated, enthusiastic, and committed to delivering exceptional results.

We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development.

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