Night Operations Manager
1 week ago
We are seeking an experienced hospitality professional to assist in the smooth operation of a hotel during night shifts. The successful candidate will provide exceptional customer service, address guest inquiries, and resolve any issues that may arise.
Primary Duties:- Ensure the efficient operation of the hotel during night shifts while delivering high-quality customer service.
- Support guest relations by addressing inquiries and resolving any issues that may arise.
- Maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
- Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
- Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
- Provide food and beverage service to guests during the night hours.
- Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
- Aid in the development of the Night team, preparing them for career advancement opportunities.
- Minimum 2 years of experience in a similar night or reception role.
- Excellent knowledge of the hotel business and its operations.
- Previous hospitality experience is essential for this role.
- Good computer skills and knowledge of Opera software are required.
- Familiarity with electronic front office systems is necessary.
- Strong leadership and development skills, with the ability to motivate and train staff.
- Excellent organizational skills and the ability to oversee and delegate work to others.
- A warm, friendly, and approachable personality when dealing with fellow staff and guests.
- The ability to work independently and as part of a team, taking initiative when necessary.
We are a dynamic and inclusive employer, dedicated to providing exceptional experiences for our guests and employees alike. Our internal development programs aim to support the growth and development of our staff, helping them achieve their full potential.
Join our team and be part of a vibrant and exciting hospitality sector, where you can make a real difference in people's lives.
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