Hotel Night Operations Manager

3 days ago


Dublin, Dublin City, Ireland beBeeLeadership Full time €50,000 - €80,000
Job Overview:
The Night Manager plays a vital role in ensuring the smooth operation of the hotel at night, providing exceptional customer service, and maintaining a safe environment. The successful candidate will be responsible for overseeing the front office duties, including running the night audit report, checking-in and checking-out guests, and managing the team of Night Porters and their nightly tasks.

Key Responsibilities:
Guest relations
Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g., first aid
Performed front Office duties, including running the night audit report and check-in and checking out guests
Managing the team of Night Porters and their nightly tasks
Food & Beverage service at night
Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations, and hotel standards.

Requirements:
2-3 years in a similar night or reception role
Excellent knowledge of the hotel business
Previous hospitality experience is essential
Good computer skills and knowledge of Opera is
Knowledge and experience of using the Brilliant electronic front office system
Excellent skills in People leadership and development
Excellent organisational skills and the ability to oversee & delegate work to others
A warm, friendly, and approachable personality when dealing with fellow staff and guests

Benefits:
Free employee meals on duty
50% Off F&B in all properties
€/£60 employee rate on rooms for all Dalata-owned hotels
30% off rate for your Friends & Family
Extra AL day for every year worked (5 days to a maximum of 5 days)
Employee Assistance Programme
Cycle to Work Scheme/Transport Schemes
Pension access (Ask your HR Manager for local pension information)
Development Opportunities through our Dalata Academy- support your career journey
Staff Appreciation Initiatives, fun team-building activities, and regular charity events

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