Night Hotel Service Manager

21 hours ago

Dublin, Dublin City, Ireland beBeeOperations Full time €40,000 - €60,000
Hotel Operations Assistant Job Description

Boost your career in the dynamic hospitality industry by taking on this exciting role. This position offers a fantastic opportunity for growth and development, allowing you to enhance your skills and knowledge.

Key Responsibilities:
  • Ensure the smooth operation of the hotel during night shifts while delivering exceptional customer service.
  • Support guest relations by addressing inquiries and resolving any issues that may arise.
  • Maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant duties.
  • Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
  • Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
  • Provide food and beverage service to guests during the night hours.
  • Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.

This role is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

Requirements:
  • 2-3 years in a similar night or reception role.
  • Excellent knowledge of the hotel business.
  • Previous hospitality experience is essential.
  • Good computer skills and knowledge of Opera.
  • Knowledge and experience of using the Brilliant electronic front office system.
  • Excellent people leadership and development skills.
  • Excellent organisational skills and the ability to oversee & delegate work to others.
  • A warm, friendly and approachable personality when dealing with fellow staff and guests.
  • The ability to work on their initiative, as well as being capable of working as part of a team.

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