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Reservations Team Member

3 weeks ago

Dublin, Dublin City, Ireland beBeeHospitality Full time €45,000 - €62,000

Reservations Team Member Opportunity


We are seeking an experienced Reservations Team Member to support our reservations operations. Your role will involve receiving and managing customer inquiries, providing exceptional service, and working closely with our reservations team to ensure seamless guest experiences.


Key Responsibilities:


  • Manage and respond to customer inquiries via phone, email, and other communication channels
  • Process reservations and cancellations efficiently and accurately
  • Collaborate with colleagues to resolve guest complaints and issues
  • Provide detailed information about our restaurant offerings and services to customers
  • Maintain a high level of knowledge about our menu, promotions, and events

Requirements:


  • Prior experience in a reservations or customer-facing role is highly desirable
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Strong problem-solving skills and attention to detail
  • Able to multitask and prioritize tasks efficiently
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits:


  • Paid breaks and holiday time, including basic and tips
  • Refer a friend bonus from day one
  • Free meals while on duty
  • 50% off food in our restaurants for you and your loved ones
  • An optional 2 paid days each year for volunteering
  • 30 days' holiday
  • A restaurant welfare budget allocated for healthy snacks, drinks, and support during busy periods

About Us:


We are a leading restaurant group dedicated to delivering exceptional dining experiences. We pride ourselves on our commitment to sustainability, community involvement, and staff development.