Service Delivery Director

13 hours ago


Maynooth, Co Kildare, Ireland beBeeServicing Full time €60,000 - €80,000
Service Operations Manager

As a Service Operations Manager, you will play a pivotal role in leading and growing our service delivery team, ensuring excellent service performance to our customers.

Key Responsibilities:
  • Oversee daily operations, managing the day-to-day activities of the service department to ensure efficient and effective service delivery.
  • Ensure service jobs are administered per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
  • Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
  • Collaborate with regional service centers to align on procedures, goals, and strategies.
  • Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
  • Work with the HR department to implement training and upskilling programs for team members.
  • Mentor and lead the team, fostering a culture of continuous improvement.
Business Growth & Strategy:
  • Develop and implement a growth strategy for the service business to meet current and future customer demands.
  • Deliver on the annual business plan and development strategies, exploring growth opportunities.
  • Engage with key customers to maintain and strengthen relationships.
Continuous Improvement:
  • Identify, plan, and implement a continuous improvement program for the service business.
  • Support and collaborate with other business units and managers to achieve overall company goals.
Reporting & Communication:
  • Issue monthly performance reports and Key Performance Indicators (KPIs) to the senior leadership team.
  • Facilitate meetings and maintain effective communication with key customers and stakeholders.


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