Operation Excellence Manager

1 day ago

Dublin, Dublin City, Ireland beBeeOperations Full time €85,481 - €115,525
Lead Operations Specialist

As a key member of our operations team, you will play a critical role in ensuring the seamless execution of our daily activities.

Key Responsibilities:

  • Execute complex transactions and overrides with precision and accuracy, adhering to established guidelines and procedures.
  • Monitor and manage the daily workflow, ensuring required processing is completed meeting all service level goals.
  • Provide operational support to colleagues and serve as the first point of escalation for partners and stakeholders.
  • Identify, document, and investigate process exceptions and provide recommendations for improvement.
  • Escalate processing or operational issues as needed, leveraging your understanding of the issue to facilitate resolution and maintain service quality.

Requirements:

  • Prioritize and complete your workload to meet SLA requirements for service and productivity.
  • Maintain a deep understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues and risks.
  • Exercise discretion in managing confidential information and correspondence.
  • Contribute to the development and implementation of standards, policies, and procedures that mitigate risk and maximize service efficiency and effectiveness.

Work Environment:

  • Operate within broad and non-standard parameters, involving multiple steps, systems, and jurisdictions.
  • Develop expertise in products, end-to-end processes, and systems for your specialized area.
  • Handle escalated issues and provide work guidance as a resource to others.

Qualifications:

  • Undergraduate degree/college diploma preferred and/or 3+ years of relevant experience.

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