Rippling Technical Liaison

3 days ago


Dublin, Dublin City, Ireland Rippling Full time

Rippling is a leading provider of workforce management solutions, empowering businesses to streamline their operations and maximize efficiency. Our innovative platform brings together HR, IT, and Finance solutions, enabling companies to focus on what matters most - growing their business.

The Role

We're seeking a talented Customer Support Specialist to join our team in Dublin, Ireland. As a key member of our Support Organization, you will be responsible for delivering exceptional customer experiences and resolving complex issues related to our products.

  • Provide proactive and reactive support to customers, leveraging your technical expertise to troubleshoot and resolve issues.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver personalized support.
  • Collaborate with internal teams to identify areas of improvement and implement process enhancements that drive customer satisfaction.
  • Stay up-to-date on industry trends and best practices, continually improving your technical skills and knowledge.

Qualifications:

  • Proficient in English and German, with excellent written and verbal communication skills.
  • Ability to work within a GMT schedule (9 AM GMT - 6 PM GMT).
  • At least 3 years of experience in a customer-facing role, with a proven track record of problem-solving and attention to detail.
  • Strong organizational skills, with experience improving processes and adapting to changing job duties.
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines.


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