European Customer Satisfaction Specialist

2 weeks ago


Monaghan, County Monaghan, Ireland beBeeCustomerSuccess Full time €80,000 - €100,000
About the Role

We are seeking a seasoned professional to drive customer satisfaction and success in our growing European market.

The ideal candidate will possess excellent communication and relationship-building skills, with the ability to adapt to diverse customer needs and provide tailored support.

Key Responsibilities
  1. Serve as the primary point of contact for customers, ensuring timely responses to inquiries and resolving issues efficiently.
  2. Develop and implement customized onboarding plans to ensure seamless integration of our robotic systems.
  3. Collaborate closely with internal teams to gather feedback, identify areas for improvement, and drive process enhancements.
  4. Travel to customer sites across Ireland and other EU locations as required to provide hands-on support and escalate complex issues when necessary.
What We Offer

A dynamic and supportive work environment that fosters growth and development.

Ongoing training and professional development opportunities to enhance your skills and expertise.

Requirements

You will need:

  • Proven experience in customer-facing roles, preferably within the technology or automation industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
Why This Role Matters

As a Customer Success Manager, you will play a pivotal role in shaping our customer relationships and driving business growth in Europe.

Your contributions will directly impact our customers' success, enabling them to achieve their goals and objectives through our innovative solutions.



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