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Customer Lifecycle Strategist
2 weeks ago
The Customer Lifecycle Manager role is a critical position within Booking Holdings Financial Services, responsible for supporting the ongoing development, implementation, and oversight of the BHFS customer lifecycle and payment product.
This role requires strong leadership skills to lead the development, enhancement, and ongoing management of new and existing customer-facing BHFS financial products, including pricing, design, market position, customer journeys, and new opportunities/initiatives, in line with regulatory obligations.
The ideal candidate will have experience working in a cross-functional collaborative environment, developing and implementing customer lifecycle frameworks, and overseeing outsourced service providers within a regulated payments business.
The successful candidate will possess excellent communication, influencing, and persuasion skills, as well as in-depth knowledge of the customer and payments regulatory landscape.
