Customer Lifecycle Specialist
5 days ago
At TN Ireland, we're looking for a skilled Customer Lifecycle Specialist to join our team.
About the RoleThe successful candidate will be responsible for supporting the development, implementation and oversight of the BHFS customer lifecycle and payment product. This includes leading the development, enhancement and ongoing management of new and existing customer-facing BHFS financial products, ensuring compliance with regulatory obligations and working closely with senior leadership and external stakeholders to define, develop and deliver the product strategy from a BHFS perspective.
Key Responsibilities- Ownership of the customer related regulatory requirements lifecycle
- Ownership of all BHFS partner facing comms and other customer facing materials to ensure they meet regulatory and business requirements
- Ownership of the partner agreement lifecycle and the single point of contact for content changes
- Service Management engagement lead and providing oversight and assurance testing on Contact and Complaint Management with outsourced service providers to ensure outsourcing regulatory obligations are fulfilled
To be successful in this role, you'll need:
- A Bachelor's Degree and at least 5 years relevant experience in a regulatory environment with demonstrable experience working in an outsourced service environment within the banking/payments sectors managing a comprehensive customer lifecycle
- Excellent communication, influencing and persuasion skills
- In-depth knowledge of the customer and payments regulatory landscape
- Expert understanding of Outsourcing Requirements as specified by the EBA and FCA, Consumer Protection Code, Consumer Duty and Payment Services Regulations
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