Customer Lifecycle Solutions Manager

1 week ago


Dublin, Dublin City, Ireland Booking Holdings Full time

Booking Holdings Financial Services (BHFS) is the leading provider of online travel and related services, catering to consumers and local partners in over 220 countries through its five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable. The company's mission is to make it easier for everyone to experience the world.

BHFS provides financial services, including payment services and e-money products, across all its brands. As a regulatory compliance specialist, you will play a crucial role in ensuring that BHFS conducts its business in compliance with applicable laws, regulations, and guidelines, maintaining integrity and upholding the highest ethical standards.

Job Summary

This role requires a Customer Lifecycle Manager to support the ongoing development, implementation, and oversight of the BHFS customer lifecycle and payment product. Key responsibilities include leading the development, enhancement, and ongoing management of new and existing customer-facing BHFS financial products, as well as working closely with senior leadership and external stakeholders to define, develop, and deliver the product strategy from a BHFS perspective.

The ideal candidate will have a Bachelor's Degree and at least 5 years of relevant experience in a regulatory environment with demonstrable experience working in an outsourced service environment within the banking/payments sectors managing a comprehensive customer lifecycle.



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