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Service Lifecycle Manager

3 weeks ago

Carlow, Ireland beBeeAgricultural Full time €45,000 - €55,000
Job Description

The Service Operations Manager is responsible for overseeing the entire service lifecycle of agricultural machinery. This encompasses maintenance, repair, and aftersales services.

This role serves as the central point of contact for all service-related enquiries. The goal is to handle customer issues efficiently and professionally, with a focus on long-term customer satisfaction.

  • Respond promptly to customer enquiries regarding machine servicing, repairs, and warranty issues.
  • Schedule and coordinate all service appointments in a timely manner.
  • Accurately diagnose service issues using customer reports and collaborate with technical support when necessary.
  • Procure, track, and manage parts for repairs and maintenance jobs effectively.
  • Maintain detailed records of all service jobs, warranty submissions, and customer interactions.
  • Produce accurate service estimates, quotations, and invoices that meet customer expectations.
  • Provide expert advice to customers on maintenance schedules, preventative servicing, and equipment care.
  • Ensure that all work complies with health & safety and environmental standards.
  • Monitor and manage service department profitability and efficiency.
Requirements

To excel in this role, you must possess strong organisational skills, a solid understanding of agricultural machinery and equipment, and exceptional customer service skills.

Benefits

This role offers the opportunity to work in a dynamic environment, contributing to the success of our clients. You will have the chance to develop your skills and expertise in service management, while making a positive impact on our customers' businesses.

Key Responsibilities

This job requires a high level of professionalism, integrity, and attention to detail. You must be able to work independently and as part of a team, with excellent communication and problem-solving skills.