Reservations Customer Service Representative

2 weeks ago

Carlow, Ireland beBeeCustomer Full time €28,000 - €36,000

Reservations Agent Opportunity

Join our hotel team as a Reservations Agent and take advantage of this fantastic opportunity to develop your career in the hospitality industry.

The role of a Reservations Agent is to provide excellent customer service to guests over the phone, ensuring their experience with us is seamless and enjoyable.

Key Responsibilities:

  • Respond to guest inquiries in a friendly and welcoming manner
  • Accurately record reservation information using our operating system
  • Identify and record group and transient business codes
  • Process deposits and special billing instructions
  • Approve credit after consultation with Revenue Supervisor
  • File all reservations in a systematic order for easy referral
  • Inform other departments of VIP arrivals
  • Contribute to maximum occupancy and average rate by utilizing yield management
  • Maximise customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

Requirements:

  • Outstanding customer service attitude and motivation to please the guest
  • Administration experience, using IT systems
  • Attention to detail, ability to meet deadlines and being a team player whilst also having the ability to use own initiative
  • Fluent in spoken English with excellent writing skills
  • Excellent level of computer literacy using systems such as Microsoft Office Suite
  • Previous experience in a similar role would be an advantage

Benefits:

  • Competitive hourly wage
  • PRSA pension scheme
  • Career progression opportunities across the company
  • Employee Assistance Programme
  • Digital Wellness Programme
  • Complimentary meals on duty including breakfast, lunch & dinner
  • Complimentary barista-style coffee
  • Discounted room & dining rates in company properties for you as well as friends and family
  • Refer-a-friend scheme
  • Training and development opportunities dedicated to your development
  • Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

About Us:

Our company is a leading hospitality management company, managing and operating hotels on behalf of our owners. We are committed to providing exceptional customer service and creating a positive work environment for our employees.

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