Reservations Customer Service Representative

1 week ago


Carlow, Ireland beBeeCustomer Full time €30,000 - €40,000

We are seeking a skilled Reservations Agent to join our team.

Key Responsibilities:
  • Greet guests with a friendly and welcoming manner
  • Record reservation information accurately on our system
  • Identify and record group and transient business codes
  • Process deposit information and approve credit after consultation with a supervisor
  • Record requests for special accommodations and suites
  • File all reservations in a systematic order for easy reference
  • Identify commissionable reservations and secure required information
  • Inform other departments of VIP arrivals
  • Maximize customer satisfaction and revenue by promoting hotel services and facilities

To succeed in this role, you will have an outstanding customer service attitude, administration experience using IT systems, attention to detail, ability to meet deadlines, and be a team player with the ability to use your own initiative. Fluency in spoken English with excellent writing skills is essential, along with an excellent level of computer literacy using Microsoft Office Suite.



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