Guest Service Representative

1 week ago

Dublin, Dublin City, Ireland beBeeHospitality Full time €32,500 - €41,500
Front Desk Ambassador

We are seeking a highly skilled and motivated Front Desk Ambassador to join our team in a unique four-star hotel.

This role is ideal for someone who has experience working in hospitality environments, offering the highest level of service to our guests.

The successful candidate will report to the Front Office Manager and Assistant Front Office Manager, supporting/working towards providing excellent service, working as a team with colleagues, and ensuring the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

Key Responsibilities:
  • Provide exceptional guest service in the Reception Area, exceeding agreed standards at all times.
  • Ensure the smooth operation of the Front Office as directed by the Front Office Manager & Assistant Manager.
  • Welcome all guests to the hotel, address queries before, during and after the guest's stay to maximize sales throughout the hotel.
  • Process check-ins and check-outs efficiently, handle enquiries via the telephone and at the Front Desk, adhere to procedures regarding cash handling and key management, manage reservations when necessary.
  • Familiarize yourself with current Front Office SOPs and understand current standards.
  • Swiftly resolve guest issues, escalating complaints to the FOM, Asst FOM or DM if required.
  • Precisely prepare upselling trackers, compile totals for Management review.
  • Stay informed about daily operations and events, brief the team as needed.
  • Maintain an in-depth knowledge of department products, be aware of total hotel facilities.
  • Nurture effective working relationships with colleagues and managers.
  • Show pride and commitment to work areas.
  • Attend training sessions as required.
  • Attend appraisal/assessments as required.
  • Participate in Hotel and Departmental Meetings as required, fostering effective communication at all levels.
  • Adhere to company policies and procedures.
  • Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.
To Succeed in this Role:
  • Previous experience in hospitality environments is essential.
  • Excellent interpersonal and communication skills are required.
  • Able to work efficiently under pressure in fast-paced environments.
  • Team-oriented attitude and passion for delivering exceptional guest experiences.

  • Guest Service Representative

    3 days ago

    Dublin, Dublin City, Ireland Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Hotel Guest Service Representative

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €35,000

    Administrative AssistantYou will be responsible for the smooth operation of the Reception Area, ensuring that all guests receive excellent service and care. The ideal candidate will be able to work efficiently under pressure in a fast-paced environment, have excellent communication skills and be able to provide exceptional customer...

  • Exceptional Guest Service Representative

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €20,000 - €25,000

    Room Attendant Role">This role involves providing exceptional guest experiences by ensuring cleanliness and organization of assigned bedrooms, bathrooms, and public areas.">The ideal candidate will be friendly, courteous, and professional in their interactions with guests. They will also be able to work effectively as part of a team to enhance the overall...

  • Night Guest Service Representative

    3 days ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €31,200 - €38,400

    Job OverviewWelcome to the Night Receptionist role where you will play a vital part in delivering exceptional guest experiences.Main ResponsibilitiesGreet and welcome guests as they arrive, providing a warm and friendly service.Efficiently process registrations and payments, ensuring accuracy at all times.Respond to guest inquiries about hotel facilities and...

  • Guest Services Professional

    1 week ago

    Dublin, Dublin City, Ireland beBeeAmbassador Full time €45,000 - €55,000

    Guest Services ProfessionalEmbark on a dynamic career path and thrive in our fast-paced environment.Key Responsibilities:Collaborate with Guest Services representatives and the broader team across public areas, lobby, reception, and food and beverage spaces.Embody a high-energy work ethic with enthusiasm and curiosity.At our organization, we foster a diverse...

  • Guest Services Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Staycity Full time

    Welcome to StayCity, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna We are on the...

  • Customer Service Representative

    1 week ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €35,000 - €50,000

    Customer Service RepresentativeWe are seeking a skilled and friendly individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is memorable.

  • Guest Services Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Staycity Group Full time

    Join to apply for theGuest Services Managerrole atStaycity Group4 weeks ago Be among the first 25 applicantsJoin to apply for theGuest Services Managerrole atStaycity GroupGet AI-powered advice on this job and more exclusive features.Welcome toStaycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of EuropeWith an...

  • Guest Services Manager

    6 days ago

    Dublin, Dublin City, Ireland beBeeManagement Full time €45,000 - €60,000

    Job Title: Guest Services ManagerWe are seeking an experienced and results-driven Guest Services Manager to lead our front office team.Oversee all guest services operations, including reception, concierge, and night audit.Lead, motivate, and develop the guest services team.Develop and implement standard operating procedures for consistent service...

  • Guest Services Associate

    5 days ago

    Dublin, Dublin City, Ireland beBeeGuestServices Full time €28,000 - €38,000

    Job Summary:The role of Guest Services Associate plays a vital part in maintaining high standards of cleanliness and comfort within guest bedrooms and public areas.This position demands strong attention to detail, excellent communication skills, and adaptability to work varied schedules.Key Responsibilities:Cleaning and maintaining guest rooms and common...