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Hotel Guest Service Representative

3 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €35,000

Administrative Assistant

You will be responsible for the smooth operation of the Reception Area, ensuring that all guests receive excellent service and care. The ideal candidate will be able to work efficiently under pressure in a fast-paced environment, have excellent communication skills and be able to provide exceptional customer experiences.

Responsibilities
  • Front Office Operations: Ensure the reception area is always clean and well-maintained, handle guest inquiries and resolve any issues promptly.
  • Guest Services: Welcome guests to the hotel, answer their queries and ensure they have an enjoyable stay.
  • Team Support: Collaborate with colleagues to achieve high levels of guest satisfaction and maintain effective working relationships within the team.
  • Training and Development: Participate in training sessions as required and contribute to department meetings to improve knowledge and skills.
Requirements
  • Previous Experience: Previous experience in a hospitality environment is essential.
  • Communication Skills: Excellent interpersonal and communication skills are required to provide exceptional customer service.
  • Adaptability: The ability to adapt quickly to changing situations and priorities is essential.
Benefits
  • Complimentary Meals: Complimentary meals during shifts.
  • Staff Discount: Discounts on food, beverages and stays across our global portfolio.
About This Role

This role offers the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the success of the hotel.

As a key member of the Front Office team, you will be responsible for delivering high levels of guest satisfaction and ensuring that all guests have an enjoyable stay.