Luxury Hotel Guest Experience Specialist

3 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €32,000 - €40,000

At a luxury hotel in Dublin's city centre, we are seeking an experienced hospitality professional to excel in delivering exceptional service and maintaining high standards of cleanliness and comfort.

About the Role:
  • Deliver warm, professional, and helpful service to guests
  • Anticipate guest needs and respond with a caring attitude
  • Maintain public areas to the highest standards of cleanliness, comfort, and safety
  • Monitor maintenance issues and report them according to hotel policy
  • Handle lost property according to procedures
  • Ensure correct and safe use of equipment, chemicals, and materials

This role is ideal for individuals who have excellent attention to detail, strong communication skills, and a flexible approach to work. As part of our Accommodation Services team, you will work closely with colleagues to ensure excellent guest satisfaction and uphold 5-star standards.

In this position, you will be responsible for delivering seamless guest experiences and contributing to the overall success of our hotel. If you are passionate about providing outstanding customer service and ensuring exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  1. Provide exceptional service to guests, responding promptly to their needs and requests
  2. Maintain public areas, including lobby, corridors, and amenities, to the highest standards of cleanliness and comfort
  3. Monitor maintenance issues, reporting them to management according to hotel policy
  4. Handle lost property, following established procedures
  5. Ensure the safe and correct use of equipment, chemicals, and materials

We offer a dynamic and supportive work environment that fosters personal and professional growth. Our team members enjoy competitive compensation packages, ongoing training and development opportunities, and the chance to work with a world-class organization.

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