Luxury Guest Experience Manager

4 days ago

Dublin, Dublin City, Ireland beBeeAmbassador Full time €58,000 - €73,000

This is a role that requires excellent communication and interpersonal skills to provide exceptional guest experiences.

The ideal candidate will have a proven track record of delivering high-quality customer service, resolving issues efficiently, and maintaining a professional demeanor under pressure.

  • Key responsibilities:
  • To ensure the hotel achieves excellence in quality and luxury for our guests;
  • To deliver outstanding care to our guests;
  • To ensure that departments maintain a consistent level of ambiance;
  • To report any defects or concerns to the relevant teams;
  • To implement new initiatives effectively;
  • To ensure a consistently high level of security throughout the Hotel;
  • To address guest feedback promptly, ensuring all necessary actions are taken;
  • To be flexible with working hours to provide uninterrupted service to Hotel guests;
  • To support other areas of the Hotel as needed;
  • To drive business results through revenue growth and cost savings efficiency.

Fire, Health & Safety

  • To understand Fire and Emergency procedures fully;
  • To investigate and report accidents and incidents according to hotel procedures;
  • To support the hotel's Environmental policy by complying with waste management and monitoring energy efficiency;

Specific Duties

  • To conduct regular audits to ensure LHQA standards are met;
  • To complete thorough handovers at the start and end of each shift;
  • To ensure departmental Managers act on guest feedback in a timely manner;
  • To communicate VIP arrivals and in-house guests to all departments;

What We Offer You

  • A competitive salary and benefits package;
  • Career progression opportunities;
  • An annual bonus scheme;
  • A refer-a-friend program with a €500 bonus for successful referrals;
  • Excellent room employee rates across over 350 Minor Hotels worldwide;
  • Unlimited access to our eLearning platform;
  • Increased holiday entitlement for long-serving employees;
  • Meals while on duty in our employee restaurant;
  • Employee Recognition Awards;
  • Employee Assistance Program - mental health and wellbeing support;
  • Complimentary provision and laundry of uniforms;

Requirements

  • A college diploma in hotel management or a related field;
  • Previous experience in Front Office or Guest Services;
  • Good communication skills;
  • Experience with Front Office Systems;
  • Fluency in English, both written and spoken;

Seniority Level: Mid-Senior Level

Employment Type: Full-Time

Job Function: Management and Manufacturing

Industry: Hospitality

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