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Luxury Hotel Guest Service Advisor

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Dublin, Dublin City, Ireland beBeeConcierge Full time €45,000 - €55,000

We are seeking a highly skilled and experienced Guest Services Coordinator to join our team. This is a key role that involves ensuring that all our guests receive the highest level of service before, during and after their stay.

The ideal candidate will have a proven track record in a similar role and will have excellent communication, interpersonal and organisational skills. They will also be able to work well under pressure and as part of a team.

Key Responsibilities
  • To warmly welcome and acknowledge all guests, anticipating their needs to deliver an exceptional service.
  • To assist guests with luggage, directions, transport arrangements and local recommendations.
  • To manage guest cars in accordance with procedures and ensure the safe handling of belongings.
  • To maintain thorough knowledge of hotel services and local amenities to assist with reservations for taxis, restaurants, theatres, flights and events.
  • To handle guest correspondence and enquiries (telephone, email, in person) with professionalism and efficiency.
  • To ensure smooth communication with colleagues and management, attending briefings and training sessions.
  • To uphold standards, policies and security responsibilities at all times.
  • To support with night porter duties when required.
About You
  • You will have previous experience in a luxury hotel or concierge role.
  • You will have excellent communication, interpersonal and organisational skills.
  • You will have a professional appearance and a genuine passion for guest service.
  • You will have knowledge of local attractions, events, dining options and other amenities.
  • You will be flexible to work varying shifts, including evenings and weekends.
Benefits
  • You will receive a competitive salary and service charge.
  • You will enjoy free meals while on duty.
  • You will receive complimentary uniform and free cleaning service.
  • You will have access to travel, bike-to-work and tax-saving schemes.
  • You will receive health insurance and contributory pension plan from the day you start work.
  • You will enjoy generous discounts on dining and accommodation.
  • You will have ongoing training, professional development and career progression opportunities.