Luxury Hotel Ambassador

2 days ago

Dublin, Dublin City, Ireland beBeeLuxury Full time €45,000 - €55,000

The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. Our team works together to provide exceptional experiences for every guest, every time.

Working with us means you are joining an international company with numerous benefits & career development opportunities.

We offer:

  • Travel – Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
  • Team Member Gym – a dedicated team member gym with free access 7 days a week
  • Benefit – Discounted rates for Team members across a wide range of retailers
  • Development – We have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
  • Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
  • Maternity & Paternity – Paid leave for those that qualify
  • On shift – complimentary meals on duty
Key Responsibilities:
  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within allocated parameters
  • Maintain good communication and work relationships in all hotel areas
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
Requirements:

You should have previous experience in a luxury property, and must have hotel experience.

Motivation to create memorable experiences for every Guest, every time is key.

A luxury mindset, anticipating our Guests' needs and personalizing their Experience is required.

As a Team Player, Collaborative, Flexible, Fun and Dynamic attitude is necessary.

Ambition and Passion are essential qualities for this role.

Work Environment:

We operate in Conrad Dublin, providing Full-time opportunities for talented individuals like yourself.

Brand:

This role aligns with the values and mission of Conrad Hotels & Resorts.

Job Function:

Guest Services, Operations, and Front Office responsibilities will be yours to excel in.

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