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The Merrion, a luxury hotel in Dublin's city centre, is seeking an experienced Desk Concierge to join our team. As a key member of the concierge department, you will be responsible for delivering exceptional service to guests, ensuring their stay with us is memorable and enjoyable.
You will work closely with the Head Concierge to plan and execute daily operations, ensuring seamless communication with colleagues and management. Your role will involve welcoming guests, anticipating their needs, and providing tailored recommendations for local attractions, dining options, and events.
As a leader within the concierge team, you will oversee the day-to-day activities of Supervisors, Doormen, and Car Valet Parkers, promoting a culture of excellence and guest satisfaction. You will maintain thorough knowledge of hotel services and local amenities, making informed recommendations to guests and ensuring smooth communication with colleagues and management.
Key Responsibilities:- Welcome and acknowledge all guests, anticipating their needs to deliver exceptional 5-star service.
- Assist guests with luggage, directions, transport arrangements, and local recommendations.
- Manage guest cars in accordance with procedures and ensure the safe handling of belongings.
- Maintain thorough knowledge of hotel services and local amenities to assist with reservations for taxis, restaurants, theatres, flights, and events.
- Handle guest correspondence and enquiries (telephone, email, in person) with professionalism and efficiency.
- Ensure smooth communication with colleagues and management, attending briefings and training sessions.
