Guest Relations Executive

2 weeks ago

Dublin, Dublin City, Ireland Merrion Hotel Full time
Overview

The Merrion, one Dublin's finest luxury hotels is recruiting for a Guest Relations Executive.

The role is to join a service-driven five star team to create Merrion Moments for our guests and colleagues. The main duties include:

Responsibilities
  • Greet, Welcome and assist VIP Guests
  • Respond to Guest Feedback and action accordingly
  • Assist Operations Departments
  • Manager on Duty Responsibilities
  • Work with HOD's to promote LQA standards on property
  • Promote guest enrolment in Leaders Club loyalty program
Qualifications

A candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instil confidence in the services offered. It is these qualities that require your commitment and will set us apart at being a most caring and successful hotel.

About The Merrion

The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.

Requirements

Shift work & flexibility are required in this position.

Benefits
  • Competitive pay rates
  • Free meals on duty
  • Complementary Yoga Classes
  • Discount Gym Membership
  • Free cleaning of company provided uniforms
  • €300 bonus for recommending a friend to work at The Merrion
  • Travel and Bike to Work - Tax saving Schemes, discounted parking in the city
  • Health and Dental Insurance payments
  • Contributory Pension Plan from the day you start work
  • Death in service benefit
  • Increased holiday entitlement with length of service
  • Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
  • Free Employee Assistance Programme - free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members
How to apply

If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.

Job details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Business Development and Sales
  • Industry: Hospitality

Location: Dublin, County Dublin, Ireland

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