Hospitality Guest Relations Professional

1 week ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €26,000 - €34,000

A hotel with a unique experience offers panoramic views of the city. As a member of our team, you will be responsible for greeting guests warmly and making them feel welcome. You will need to determine the reason for their visit and provide assistance as required. Your duties will also include acting as a concierge, assisting guests with requests and information, making bookings, and giving directions. In addition to this, you will be responsible for carrying out general porter duties.

Key Responsibilities:
  • Greet guests warmly and welcome them to the hotel
  • Determine reason for being at the hotel after welcoming the guest
  • Concierge related duties, including assisting guests with requests, information, making bookings, and directions
  • Carry out general Porter duties
Requirements:
  • Driver's Licence eligible for use in Ireland
  • Pleasant and professional manner
  • At least one year's experience beneficial but full training provided
  • Energetic enthusiastic and able to work under pressure in a very busy environment
  • Good communications skills with a good command of the English language both written and spoken
  • Excellent customer service skills with the ability to anticipate guest needs
Benefits:
  • In-house training and development opportunities
  • Extensive online training
  • Meals on duty
  • Uniform provided
  • Access to hotel gymnasium
  • Recognition programme both front and back of house
  • Employee Assistance Programme EAP
  • Hotel travel discounts


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