
Guest Services Manager
1 week ago
We are seeking an experienced and results-driven Guest Services Manager to lead our front office team.
- Oversee all guest services operations, including reception, concierge, and night audit.
- Lead, motivate, and develop the guest services team.
- Develop and implement standard operating procedures for consistent service delivery.
- Handle VIP guests and special requirements with discretion and excellence.
The ideal candidate will have excellent communication skills, strong leadership abilities, and a passion for delivering exceptional guest experiences.
Requirements:- Previous experience in a similar role within a 4-5 star property.
- Excellent organisational skills, strong leadership, and people management skills.
- A thorough understanding of hotel operations and high standards of service.
- In-depth knowledge of health & safety regulations.
- Experience using cloud-based software for hotel operations.
- Knowledge of Opera Cloud or Alkimii systems.
About This Role: As a key member of our hotel team, you will be responsible for ensuring seamless guest experiences through effective leadership and operational management.
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